Generally Furniture Wizard offers a 12 month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for the warranty period.
You are required to notify Furniture Wizard within 5 working days in the unlikely event that the item arrives damaged or faulty. Along with a detailed description, you are required to provide images of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without contacting us first.
To assist us with this process, you must provide us with proof of purchase and you need to also describe the problem precisely and provide evidence to support your claim. Also please state whether you are requesting a replacement, repair, refund or credit.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Refunds generally take 2-3 working days to process. However, please allow an additional 5 working days on top for your financial institution to process it.
Returns (if applicable)
Please do not attempt to return the item without contacting us first. To make a claim, you must provide us with a copy of your receipt and proof of purchase. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
All returns take up to 5 working days to process, and will notify you once we have processed your case. However, please allow an additional 5 working days on top of this for any resulting financial transactions.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. We are unable to provide a refund for some goods, such as mattresses or bedding where hygeine prevents us from reselling those goods. Other goods may be refunded, less a restocking fee. Customers are responsible for ensuring that the goods and packaging are returned in original condition and items that do not pass our quality checks may be ineligible for a refund. Furniture Wizard reserves the right to refuse a refund for any reason.
The customer is responsible for following the instructions and advice given by the manufacturers. Returns due to change of mind or circumstances will require return shipping to be paid by the customer and may incur a restocking fee.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.