Need help with your purchase? Here are some of our most frequently asked questions:
When will my order be shipped?
Most orders are shipped withing 2 business days. If you have not received a tracking code within 4 business days, please contact us as there may be a reason for the delay and we may not have been able to contact you.
When will I be sent a tracking code/link?
Our tracking codes are sent at close of business Monday to Friday in a batch process. They are sent out after we confirm that the goods have left the warehouse, so a tracking code will be generated after the goods have been shipped, which is usually within 2-3 business days of placing your order.
Only some of my parts arrived. Where are the rest?
Many of the items we sell have more than one box and unfortunately it is not uncommon for those boxes to be separated in transit. You can usually see multiple items on your tracking code link and this will help to identify whether the rest of the parts are still on the way.
Please check your tracking code to ensure that all items have been delivered, otherwise they are likely to be on the way. If the tracking link says that items have been damaged or lost in transit, please contact us ASAP.
I need help regarding Afterpay or zipPay
Afterpay and zipPay are third party services and we do not have access to approval or payment information regarding these services. If your new order was declined, please check the value of your purchase and try purchasing your goods in multiple transactions.
If you would like to know anything regarding your payment schedule or amounts owing, please contact Afterpay and zipPay directly, as we won't have access to that information. However, if your enquiry is regarding a exchange, return or warranty claim, please contact us directly.