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Support Centre

Need help with your purchase? Here are some of our most frequently asked questions: 

 

When will my order be shipped?

Most orders are shipped withing 2 business days. If you have not received a tracking code within 4 business days, please contact us as there may be a reason for the delay and we may not have been able to contact you.

When will I be sent a tracking code/link?

Only some of my parts arrived. Where are the rest?

I need help regarding Afterpay or zipPay

Afterpay and zipPay are third party services and we do not have access to approval or payment information regarding these services. If your new order was declined, please check the value of your purchase and try purchasing your goods in multiple transactions.

If you would like to know anything regarding your payment schedule or amounts owing, please contact Afterpay and zipPay directly, as we won't have access to that information. However, if your enquiry is regarding a exchange, return or warranty claim, please contact us directly.

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